Frequently Asked Questions
Q.  I took my DL389 (Certificate of Completion of Motorcycle Training) to the DMV.  They told
me that my certificate was obsolete, expired or that I needed a new form.  What do I need to
do to get a new completion certificate?

A.  We can no longer replace any completion certificate that is more than one year old.  This is
not NCMT policy, it is Department of Motor Vehicles and California Motorcyclist Safety Program
policy.  NCMT cannot override or change this policy!

The only way for you to get a new Certificate of Completion of Motorcycle Training in this case is to pay
the course fee, re-enroll as a new student and re-take the course.
Q.  I have lost (or did not receive) my completion certificate.  How do I get it replaced?

A.  Call us during our business hours; we will inform you whether or not your certificate can
be replaced.  
See the FAQ above regarding "obsolete certificates".  We mail certificates from our
Petaluma office no later than the Tuesday following the completion of your course.  If you do not receive
your completion certificate within a reasonable time (10 days after completing the class for California
addresses, 15 days for out of state addresses), please call our office during business hours to
determine if there was a reason that your certificate was not sent.
 NCMT does not control the
operations of the U.S. Postal Service and therefore cannot be held responsible for address errors
on students' envelopes, lost mail, or the Post Office's inability to deliver mail to a particular

Replacement certificates will have the same issue date and expire on the same date as the
original.  Requesting a replacement certificate DOES NOT extend the one year expiration date.  
Failure to follow the procedure outlined below may delay or prevent the issuance of your
replacement certificate.

Generally, we can send you a replacement certificate if both of the below are true:   

1.  You have graduated from a Basic RiderCourse provided by NCMT
2.  Your class completion date was less than one year ago.  

If we can replace your certificate, you will be asked to mail a letter requesting a replacement certificate
to NCMT at the address below.  We
cannot accept requests for replacement certificates by fax or email,
must have an original letter.  This is State of California policy, not NCMT policy, and we cannot
change it.  
Be sure to enclose a self-addressed stamped envelope.  The letter must contain the
following or we
cannot replace your certificate:

Your full name
Your date of birth
Your driver's license number
Your mailing address
Your telephone number
The reason you are requesting a replacement certificate (lost, did not receive it, etc.)
Your signature

There is no charge for this service.  Our address is:

Northern California Motorcycle Training
1295 Petaluma Blvd. North, Suite 1
Petaluma, CA 94952
Q.  I signed up for a course, but haven't received any notice or instructions by email or mail.  
When will I receive them?

A.  We send course confirmation emails Mon-Thurs, 10 AM - 5 PM.  If you sign up after office hours on
Mon-Wed, you will receive both confirmation emails the next day.  If you sign up after hours on
Thursday, or on Friday, Saturday, or Sunday, you will not receive both confirmation emails until the
following Monday.  If you sign up over our end of the year break, you may not receive your class
schedule/confirmation until the end of the break.
 If you have not received both course confirmation
emails by then, please contact us.  Don't wait until the day of your classroom session!
Q.  I need directions and/or a map of the class location.

A.  Attached to our confirmation email, you will find course instructions, driving directions and map(s).  
You will also find links here and on our website to the maps and driving directions for our
Hayward/San Lorenzo, San Mateo and Antioch sites.  If you haven't received our email, contact us by
email or phone and we will get the information to you.  
Please don't wait until the day of the class to
check for our emails!
Q.  What is required for me to take the Basic Riding Class?

A.  Click here to be taken to our "Beginner" page.  All course requirements for the Basic Riding Class
are explained there.  If you have any questions after reading this page, please do not hesitate to call us
during our business hours.  We are always happy to answer your questions!
Q.  I have received a Standby Certificate from NCMT.  What does it mean, and how can
I redeem it?

A.  If a student is dropped, self-drops, is counseled out or self-counsels out of a class, we automatically
send a Standby Certificate.  The Certificate entitles a student to attend the Basic RiderCourse on one
future occasion on a standby basis at no extra charge.
 Standby Certificates are valid for one year
and cannot be renewed.

A Standby Certificate may be transferred to another person with the prior approval of and payment of a
transfer fee to NCMT.  NCMT reserves the right to decline such a transfer.  

To redeem your Standby Certificate, you must appear at the class you would like to attend.  Please
bring your Standby Certificate with you.  At the bottom of the Certificate, you will see a line marked,
"Session".  This line tells you which portions of the class you must retake in order to obtain a completion
certificate.  The three portions of the class are:  C1, the classroom session including the Knowledge
Test; R1, the Saturday riding session, and R2, the Sunday riding session including the Skills Exam.
more than 180 days have passed since the start date of your original class, you must attend all
three sessions in order to receive a completion certificate even if you have attended one or more
class sessions previously.
Please arrive at the class session you need to retake at least 15 minutes
prior to the session start time.  If there is a vacant seat available, it will be made available to standby
students on a first-come, first-serve basis.

You may have to appear more than once to obtain a seat.  Persistence is the key!  Information on class
status is available by calling us during business hours.  We will be glad to inform you if there are vacant
seats in a class.  Of course, we cannot accurately predict whether a full class might have seats available
due to student's non-attendance or other reasons, which is why persistence is the key to redeeming
your Standby Certificate.  

If you do not wish to remain in a standby status, you may re-reserve a specific class upon
payment of a $125 re-reservation fee.  If you decide to re-reserve, please call us during
business hours and we will be happy to assist you.
Q.  I would like to pick my completion certificate up in person.  Can I do that?

A.  You can pick up your completion certificate by appointment only at our offices at 1295 Petaluma
Blvd. North, Suite #1 after 10:30 AM on Wednesday.  
You must call our offices on the Monday
morning following your class 10:30 AM – 12:30 PM to make an appointment to pick up your
certificate in person.
California DMV says that they cannot accept it.  Can you issue me a certificate that the
California DMV will accept?

A.  We cannot issue a DL389 (Certificate of Completion of Motorcycle Training) unless you enroll and
attend a CMSP Basic Riding Course that we have provided.  
Q.  What do I need to bring to the classroom session?

highlighter.  If you have any questions about riding gear you plan to use, bring that also.
Q.  Can I see the written classroom materials before I come to the classroom session?

A.  A link will be provided here as soon as it has been made available to us.  
that?  Will I receive a refund?  How do I obtain a refund if one is approved?

A.  NCMT requires 5 business days' notice prior to the start day of your class to cancel your class
and issue a refund by check or reschedule you to another confirmed class seat.  
The 5 business days
do NOT include weekends, holidays, OR the start day of your class
.  In order to guarantee adequate
notice, you must call our office at 1-877-743-3411 or 707-773-3188 during our office hours (Mon-Thurs,
9 AM - 12:30 PM and 1:30 PM - 5 PM).  We regret that we may not be able to honor cancellation
requests sent by email or left on our office voice mail outside our office hours.  Cancellation requests
received with less than 5 business days' notice can be granted, but a Standby Certificate is the only
option in those cases; no refund or reschedule is offered unless we receive 5 business days' notice as
stated above.

To receive a refund when approved:  When a student has been canceled their seat with 5 business
days' notice or more, the student must send an original signed letter (sorry, no faxed or emailed letters
accepted) requesting a refund of their enrollment fee.  The letter need not be received more than 5
business days' notice as long as the student has noticed NCMT and that notice been acknowledged by
NCMT more than 5 business days before the start date of the student's class as noted above.  Upon
receipt, NCMT will refund by mailed check.  The refund letter must be accompanied by a self addressed
stamped envelope to ensure that the refund is sent to the correct address.  Failure to follow this
procedure may result in your refund being delayed.

Refund request letters should be sent to:

Northern California Motorcycle Training
1295 Petaluma Blvd. North, Suite 1
Petaluma, CA 94952

Please do not send a refund request letter unless you have communicated with NCMT staff
and your refund has been authorized.
Q.  Now that I have my completion certificate, what do I do with it?

A.  If you are under 21 years of age:  Fill out sections 2 and 3 of the certificate.  Obtain the "Rider's
Handbook" from the DMV, study it as the BRC is not directed towards any specific state's test; then go to
the DMV,
show the certificate to the DMV clerk, you should not turn it in at this time!  You will be allowed
to take the written motorcycle permit test and upon passing, be awarded a motorcycle permit.  You will
have to ride under the provisions of the permit for 6 months
or until you reach 21 years of age,
whichever comes first.  At that time, you may go to the DMV; this time, turn in your certificate in and you
should receive your M1 (motorcycle) endorsement.  Consult with the DMV as to whether or not you will
receive a new hard copy license and how long that might take.

If you are over 21 years of age:  Fill out sections 2 and 3 of the certificate.

If you have not yet taken the written test at DMV, obtain the "Rider's Handbook" from the DMV, study it
as the BRC is not directed towards any specific state's test; then go to the DMV, take the written test
and upon passing it, turn in your completion certificate.  You will receive your M1 endorsement.  Consult
with DMV as to whether or not you will receive a new hard copy license and how long that might take.

If you have already taken the written test at DMV and hold a valid motorcycle learner's permit; take your
completion certificate to the DMV
in person, turn it in and receive your M1 endorsement.
Q.  I have lost my graduation card.  Can I obtain a replacement?

A.  Since the California Motorcyclist Safety Program refuses to provide extra completion cards to course
providers, we cannot issue you a replacement completion card.  You will have to contact the California
Motorcyclist Safety Program to obtain a replacement.  You can contact them at 1 (877) 743-3311.
(877) 888-NCMT (6268)
A.  Yes, you have to complete the entire 15 hours of the Basic RiderCourse to be issued a certificate of